Services

Stop losing instructions to voicemail

The short answer

An AI phone agent answers calls a firm can't, captures the caller's name, matter type and contact details, and books a callback into the fee earner's diary. It does not give legal advice or take on a matter.

SEO delivers the call. What happens in the next twenty seconds decides whether it becomes an instruction. A large share of first calls to high-street firms arrive out of hours or land in voicemail during a busy morning, and most callers simply ring the next firm on the results page.

What the work actually involves

  • Answers out-of-hours, overflow and lunchtime calls
  • Captures name, matter type, urgency and contact details
  • Books callbacks into your existing diary
  • Never gives advice, quotes fees or accepts instructions
  • Full transcript and recording to the responsible fee earner

Questions, answered

AI Phone Agent: your questions

Will callers know it isn't a person?

Yes - it identifies itself at the start of the call. Pretending otherwise damages trust and creates a conduct risk we won't take on your behalf.

What about confidentiality?

It collects only what a receptionist would: who's calling, what about, and how to reach them. Transcripts are stored under your firm's retention policy.

No fluff. No generic audits.

Claim your Law Firm Visibility Audit.

A tailored review of how your firm shows up in Google, the map pack and AI assistants - built for your practice areas and your catchment, not a template with your logo on it.

  • In-depth SEO and AI search audit
  • Search and AI traffic analysis
  • Competitor and reputation check
  • Custom growth roadmap, prioritised by likely instructions

Takes about two minutes. The more you tell us, the more specific the audit.

Who stands behind this page

Written by the people who ran the enquiries, not by a content team

legalbuzz is run by George Levett and PJ Singh. They met at a City of London law firm, where PJ led sales operations and George ran digital growth, and went on to build Conveyancer Plus, the UK’s first outsourced conveyancing sales team. That is where the data on this site comes from: 36,463 closed conveyancing enquiries across 22 UK firms, which showed that 42.8% of instructions are won on the day of enquiry and that conversion varies 17.6x between firms on the same lead source. Every page here is written by a named founder, checked against the SRA Code, dated and reviewed.